This Internet Librarian 2007 program was presented by two public librarians that you may know from their blogs:
Sarah Houghton-Jan, Information and Web Services Manager, San Mateo County Library, can be found at LibrarianInBlack.net. Aaron Schmidt, Director, North Plains Public at Library at walkingpaper.org.
You can view their presentation here: Online Outlook: 2.0 Marketing Strategies for Libraries.
Government librarians can learn a lot from the public librarian’s quest to be a dynamic and pertinent part of their community. Their outreach efforts and their perspectives on where libraries need to be right now and in the future are useful for all librarians who seek to find ways to be engaged with their user communities – both internal to the organization and without. Frankly, you can never get too many marketing ideas.
Here’s my takeaways:
A few beginning points:
- As you consider marketing your library here are some things to consider: social software, video, search engine findability, Wikipedia, YouTube, MySpace.
- Think: presence, connecting.
- As you consider your online outreach – think: What are you marketing?
- When you are talking about how to market what you create and get people to look at it, remember that you need to make it two-way. You need interaction.
- Blurring of jurisdictional lines means that everyone may be your patron.
If you are looking to be found then focus on these:
SEARCH ENGINE FINDABILITY
Go out and search for variations of your library’s name. Is your site at the top? Check it out on minor and metasearch engines too.
LIBRARY DIRECTORY LISTINGS
WIKIPEDIA
Don’t discount it. List your library on the appropriate town or county entries or find your larger community and make sure you are listed. It’s okay to talk about your coolness – like awards, etc. Go a step further with Wikimapia. You can add locations for your library.
PRESENCE
Create a community website presence - for instance, local community calendar presence. Hit the local blogs, special interest boards, forums and groups. Interact with local blogs or blogs that have a focus pertinent to your library. Don’t intrude but be available; be a person, not an institution.
Be a presence where warranted. For instance, public libraries may want to work to create a presence in the local school systems.
Social review websites like: Yelp, Citysearch, insiderspages, Local2Me, Judy’s Book, may be talking about you. You should know.
Social networking sites are seeing a shift as MySpace is giving way a bit to FaceBook. Consider creating a profile for your library at social networking sites: MySpace, FaceBook, Flickr, Ning.
The presenters referred to Slam the Boards – (an effort where librarian hit the boards to answer questions and publicize the value of libraries. For example: Allexperts.com, Yahoo Answers.)
If you want to encourage public traffic consider listing you library in the WiFi directories (assuming of course that you have WiFi on tap).
Aaron asks how many of us are using default as the name of their wireless network and suggests that we change it to something catchy.
Push information out. For instance, invest in newsletter software, market in physical ways too.
TIP: Make sure your urls are friendly and accessible. If you are thinking about creating a blog, don’t settle for that long url that nobody can remember off the top of their head.
One audience member asked: How do you find a balance? The presenters suggested that we look at what is going to get the most bang for the buck. Look at your community to understand where you should be.
TEXT MESSAGING
Orange County is the only public library utilizing this (at this moment) and some academic libraries are offering both circulation and reference via SMS.
FIND YOURSELF
Look for mentions of your library. Check Flickr, IceRocket, Technorati, YouTube, Yahoo News, for instance. AND what if your library patrons aren't using these tools. Help bring them along by modeling this behavior.
Final Note: Check out the Library Success Wiki noted by the speakers