The Law Librarian Blog recently posted the results of the LLB's Rate Your Legal Resources Vendors: BNA, LexisNexis, West and Wolters Kluwer survey in this post: LLB's Rate Your Legal Resources Vendors Survey: Customer Services Findings for BNA, LexisNexis, West and Wolters Kluwer. LexisNexis received high marks in the survey.
The survey asked two key questions with regard to customer service:
- In terms of detailed and trustworthy information about their products and services in vendor literature and direct communications, how would you rate your vendors?
- In terms of responsiveness to issues and their prompt resolution for products and services, how would you rate your vendors?
For both questions, LexisNexis and BNA received the highest marks. "However way you look at it, BNA and LexisNexis "get it" when it comes to customer service. Congratulations to the employees who make this happen day in and day out and to both companies' management for recognizing that if legal information is moving in the direction of commodization even for editorial content, brand loyalty will be increasing based on quality customer service."
Read the entire post LLB blog post here: LLB's Rate Your Legal Resources Vendors Survey: Customer Services Findings for BNA, LexisNexis, West and Wolters Kluwer.
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